True Risk Prevention Requires Systemic ChangeIncident & Crisis Management

Try to face your crisis before it ambushes you.
(Pavel Kosorin, Czech publicist and humanist)

In theory, the differentiation between the terms emergency and crisis management is very clear but when operating in a concrete and exceptional situation, it can be very difficult to determine the difference, the borders are blurry. When establishing plans or organizational structures, it is advisable to seek orientation on approved standards and best practices. But not all trust should be placed on in-house competence when it comes to implementation. From our experience, particular challenges can be expected when changes are made. We provide a systematic, elaborate approach, which does not only take business continuation aspects into consideration but also legal obligations regarding risk provisioning.

Areas of Support

  • traxpat® Global Risk Monitor

    Risks are not constrained by national boundaries. Therefore, the issue of travel & expat security is increasingly gaining in importance for multinational companies.

    With traxpat® Global Risk Monitor offers an effective, global and software based 24/7 risk monitoring system. Depending on the configuration of relevance filters (risk category and level) classified events worldwide are georeferenced and individually matched. Business and security managers or current travelers automatically receive qualified warnings, position information or procedural recommendations. If applicable this also allows the activation of emergency or crisis plans without critical delay. If the system is provided with company travel itineraries via a digital interface, an institutionalized comparison of labeled events with movement profiles or whereabouts of members of staff can be carried out.

  • Emergency Management

    Contrary to crisis management, emergency management does not focus on the maintenance of strategic decision-making ability but on operative ability. Escalations should be avoided to ensure business continuation while containing the event within a manageable scope. Legal obligations also indicate the necessity of dealing with this topic thoroughly and in a structured way. Our approach considers the branch and risk affinity of your business, is based on a thorough and current state analysis, includes education components (fundamental training including case studies, practicing meetings led by a chair, lessons learned) and when required, leads to the drafting of appropriate policy documents and additional supporting documents.

  • Crisis Management

    There is no one recipe for crisis management. Consequences, stakeholder reactions and one’s own competencies relevant to damage limitation are difficult to estimate in advance. Good preparation is the establishment of a dedicated project organization, which is universally applicable and capable of maintaining strategic decision-making ability in unforeseen exceptional situations. This requires an individual, sometimes unconventional personnel structure, made up of various crisis teams. These teams must work through and evaluate training scenarios on a regular basis. We offer support with regard to the development, implementation and optimization of crisis organizations, as well as event-induced case management.

24/7 Emergency Response provides a 24-hour service available to you:

+49 89 4114717-17